Refund & Returns Policy

At Dinari Perfumes, customer satisfaction is our top priority. We take great care to ensure the quality and authenticity of every fragrance we sell. This Refund & Returns Policy explains how we handle exchanges, refunds, and returns for purchases made on dinariperfumes.co.za

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1. Returns Eligibility

Due to the nature of our products, we only accept returns for items that are:

• Unopened, unused, and in their original packaging

• Returned within 7 days of delivery

• Accompanied by proof of purchase (order confirmation or receipt)

For hygiene and safety reasons, perfumes that have been opened, tested, or used cannot be returned or refunded.

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2. Incorrect or Damaged Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of receiving your order.

We’ll gladly:

• Replace the product at no extra cost, or

• Offer a refund if the item is no longer available

To process a replacement or refund, please send:

• A clear photo of the damaged or incorrect item

• Your order number and full name.

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3. Refund Process

Once your return is approved:

• Refunds will be issued to your original payment method

• It may take 5–10 business days for the refund to reflect, depending on your bank or payment provider

Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).

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4. Exchanges

If you wish to exchange an item (e.g., for a different fragrance or bottle size), please contact us within 7 days of delivery.
The product must be unopened and unused.
You will be responsible for any return shipping costs and price differences for the exchanged product.

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5. Non-Returnable Items

For hygiene and quality assurance, the following cannot be returned or refunded:

• Opened perfume bottles

• Gift cards or promotional vouchers

• Sale or clearance items (unless defective)

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6. Cancellations

Orders can only be canceled before they are dispatched. Once an order has shipped, it cannot be canceled.

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7. How to Initiate a Return or Refund

To request a return, refund, or exchange, please contact us.

Please include your order number, contact details, and a brief description of the issue.

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8. Our Commitment

We’re committed to ensuring your satisfaction with every Dinari Perfumes purchase. If you’re unhappy for any reason, we encourage you to reach out — we’ll do our best to make it right.